Shipping policy

At Asmak Perfumes, we take pride in preparing and shipping your orders quickly and carefully to ensure that your perfumes and oud oils arrive in perfect condition.

1. Order Processing Time

All orders are processed and fulfilled within 2 business days (Monday–Friday, excluding holidays).
Orders placed after business hours or on weekends will begin processing on the next business day.
You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Time & Delivery

Delivery times vary based on your location and selected shipping method at checkout.
Standard domestic deliveries typically arrive within 3–7 business days after dispatch.
International shipping times may vary depending on customs clearance and courier delays.

3. Tracking Information

Once your order has shipped, a tracking number will be emailed to you.
Please allow up to 24 hours for tracking information to update.

4. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and order weight.
Free shipping promotions (if applicable) will be displayed on the website or during checkout.

5. Delays & Exceptions

While we strive to meet our 2-day fulfillment window, external factors such as weather, courier delays, or customs processing may occasionally affect delivery times.
We appreciate your patience and understanding in such cases.

6. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours at info@asmakus.com.
We will investigate and assist you in resolving the issue as quickly as possible.

7. Contact Us

For questions or assistance regarding your order or shipment, please contact:
📧asmakusllc@gmail.com
🌐 www.asmakus.com